As a result of the pandemic, employees are demanding more from the companies they work for, which has caused a seismic shift in both the workplace and workplace culture.
Money is not the key motivator for the first time in the history of employment. On the other hand, employees want to feel involved, included and connected.
They want to be motivated by their company’s executives and want to know that they are being heard. They want to have access to the technology tools they need to succeed and enjoy their workplace environment.
An employee’s journey with the company is referred to as the employee experience.
But the essential question here is: How do employees feel about their workplace?
The total number of experiences that an employee has with an employer, from pre-hire to post-termination, is the answer.
Everything from important milestones and personal relationships to technology use and the physical work environment is included in the employee experience.
According to reports, “Happy employees are up to 20% more productive at work”.
Employee experience, as many organizations are discovering, has an impact on the organization’s bottom line and business impact. Understanding and measuring the impact of employee experience activities are important for organizations’ success.
Future of Employee Experience
The psychological contract between employer and employee is shifting along with the future of employee experience. Traditional workplace satisfaction measures such as pay and bonuses still remain important but there are other emerging and important factors as well.
Here are some strategies that organizations may follow to enhance employee experience and maintain a happy, productive workforce:-
1. Encourage employee well-being
We have all witnessed how mental health issues increased during the pandemic, and how the crisis continues to harm the workplace in unprecedented ways.
Fortunately, many organizations recognized the mental health problem and tried to resolve it.
For example, Some companies gave their employees more vacation time and offered work flexibility or remote work possibilities to employees. Also added family-friend benefits in their policy by including child care benefits and parental leave.
Employee well-being is the future of employee experience as it improves the employees’ lives and supports their well-being.
2. Remote-first culture for the employees
Some companies presently permit all employees to pick whether they want to work remotely, in the office, or a combination of the two i.e. Hybrid. Others need employees to come to work a couple of days, a week, or 50% of the time.
But the information that remains isolated in the office is a challenge for individuals who prefer to stay remote.
There’s a significant difference between a workplace that allows remote work and one that encourages remote-first culture.
Remote work is the default mode in a remote-first organization, where companies put all employees on an equal level. To establish this environment, companies must examine all of their systems and processes to ensure that no aspect of their employee experience favors office workers over remote workers.
Remote-first culture is an important factor for the future of employee experience. To maintain this culture, managers should put all communications and company information in one easy-to-search knowledge base, so that everyone has access to it as part of the resolution.
Employers should also define their performance evaluation process to ensure that promotions and appraisals are given based on talent rather than who shows up at work.
Another suggestion is to ask managers to hold meetings via video conference so that if one employee works remotely they should not miss out on important in-person discussions.
3. Developing trust with empathetic leadership
Leaders have managed, linked, and cooperated with their teams in new and unique ways by adopting the new way of working. Organizations needed to exhibit greater trust in their workers.
Now it is the time to expand on it by remaining present and empathetic, implementing people-centric practices, and being open about the company’s rules.
This leadership will bring a positive employee experience which leads to a happy and healthy workplace.
4. Collect feedback from employees
Receiving feedback from employees allows a company to get a true picture of how things are running and how their rules and procedures are affecting employees.
Companies may make more effective decisions based on real data acquired from employee feedback, which will improve the employee experience. Employee feedback can also go to each other, not just to the upper management.
Although companies have come a long way in the last two years, there is still potential for improvement and growth when it comes to the employee experience.
Many businesses are still getting used to the new world of remote or hybrid employment. Others recognize that employee well-being is important for the employee experience.
There’s never been a better or more crucial time to adjust your employee experience than today, regardless of where you start.
If you want to know how your employees feel, Dropthought can definitely assist you to collect your employee’s feedback, creating delightful experiences, and much more.
Dropthought is a user-friendly, omnichannel, and real-time employee experience management platform. We empower companies in different verticals to create delightful experiences for employees across their employee journey. Get detailed analysis and insights from data to exactly know what your employees think and what actions you need to take to delight them.
With a dedicated team, we would ensure that you are optimizing your employee Experience programs and strategies to create great experiences!
If you are interested to learn more, simply click here.