Inspired By Simplicity

With all the essentials
Features you need for actionable Insights

  • Triggered Feedback
  • Omnichannel Listening Posts
  • Enterprise Dashboard & Analytics
  • Privacy & User Management

       

  • Intuitive Interface
  • Third Party Integrations
Workflow & Process Driven
Our unique approach to feedback

We keep things simple with an intuitive interface and we integrate with your existing customer journey and work flow to harness the insights you need. 

  • Intuitive Interface

    Relatable interface to capture feedback along the customer journey. Both digital and physical. 

  • Triggered Feedback

    Built in to your customer journey and easily integrated with websites, mobile apps, email, tablets and kiosks. 

  • Dashboards & Reporting

    User-friendly dashboard and reports. Insights specific to the business metrics you're measuring. 

  • Actionable Insights

    Advanced text analytics for emotional intelligence indicators and metrics catered for the business.

Gather
Gather when and where it matters

Dropthought empowers you to gather feedback through any channel you can imagine and reach your audience at the perfect time and perfect place.

  • Event & Transaction Based Feedback
  • Omnichannel Integration 
  • Digital 
  • On-Site 
  • API Integrations

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Engage
Decisions based on concrete data

Make decisions based on real-time data. 

  • Customized surveys
  • Customer journey tracking
  • Employee engagement tracking
  • Intuitive dashboards to understand your audience

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Act & Review
Analytics catered for your business

Receive actionable text analytics reports, highlighting specific customer needs and act on problem areas.

  • NPS®
  • Metrics tracking
  • Text analytics
  • Downloading and sharing reports

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Customer Success
A dedicated team 

We will work with you from start to finish.

Ready to see dropthought in action?