Full-Stack Experience Measurement Quick, Easy And Simple
Dropthought Experience Management Platform measures sentiments across different touch points and creates a high-intensity, absolutely fabulous experience!
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CLIENTS
Trusted by organizations across the globe
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SOLUTIONS
Across Industries
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Retail

Create the ultimate experience in the retail sector with data-driven insights.

The basis of retail competition is shifting from price and product superiority to privileged insights and customer experience management.

With all of the new developments, digitization, and rapid changes happening all around, it’s crucial for retailers to understand how their customers feel about their products or services.

To be successful, retail customer experience has to be a key part of your omnichannel experience strategy.

Dropthought solution for retailers and e-commerce is designed to keep the current trends in mind to help you achieve your business outcomes.

With our easy-to-use and omnichannel experience management platform, we create delightful experiences across the customer’s journey.

Our retail experience specialists will work with you from design to execution, to create impactful programs and strategies to supercharge your experience management programs.

PRODUCTS
Key Features

Our platform is designed to empower users to create programs and strategies that refine experiences. All our features are developed considering the new challenges in the experience management industry and how can help to solve them. With our survey creation, impactful dashboards, mobile app, integration capabilities, and omnichannel feedback collection capabilities – we can help you to improve any experience through a data-driven and action-oriented approach.

Get real-time and on-site feedback from our kiosks

Dropthought kiosks can be placed in places like venues, stadiums, and sporting arenas to capture in the moment feedback. Kiosks are not only great for live events but also at places like auto dealerships and restaurants where customers have a footfall.

To capture the feedback, you don’t even need to be there to monitor the programs or questions. All this can be done through our mobile app with convenience and ease.

You can access the results in real-time and take any corrective action if required, however, if kiosks are placed at a place with limited connectivity our offline mode will still collect feedback and the data can be uploaded to see results on the dashboard when you have the connectivity.

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Easily create impactful surveys to meet different business objectives!

Generate insights to improve experiences by creating surveys. Creating surveys using Dropthought is easy due to the user-friendly interface. 

While you can create one from scratch, you can alternatively choose to use a library of pre-built survey templates, which are created by industry experts for different verticals and solutions. These templates already have ready to use metrics, triggers, and questions. You just need to specify how you would like to distribute the survey and publish it.

Through surveys you can conduct any type of research, target respondents based on demographics and location, create logic flows for accurate and valid responses, and much more!

Easily create and access Dashboards to gather powerful insights

Dropthought dashboards provide powerful data visualizations and ease of accessibility. You can create customized dashboards based on KPIs and metrics that matter the most. Our algorithms handle it for you and your data is represented in an intuitive way. Based on the demographic data, users can create segments to help them identify the root cause behind the problems. With advanced filtering, slice and dice the look at the “who”, “how” and “why”.  Every tab has insights about the programs. The simple to understand graphs present highly useful information in a visually appealing way.

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PARTNERS
Dropthought Crew

Let's work and grow together to create amazing experiences!

We work with our partners to build technology and integrations that empower businesses to measure and improve their experiences by gathering extremely valuable insights. To learn more about how you can partner with us, simply contact us.

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News | Events | Webinars
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Call Us
+1 508 231 6240
E-Mail
marketing@dropthought.com
Location
2755 Great America Way,
Suite 101, Santa Clara, CA 95054