Instant feedback is an excellent way to find out in real-time what your company is doing well and what it can improve on. Having instant feedback processes in place can help improve your day-to-day operations. We're going to tell you why you want instant feedback next.
1 - Get Honest Customer Feedback in Real-Time
The challenge with customer feedback is to get it at the right time, and the ideal time is when a customer just experienced a product or service. They'll be able to accurately translate what they experienced into information your team can use.
Additionally, it allows you to find out exactly what you can improve with your business's operations, products, or services.
2 - Reduces Response Times
The longer a customer waits for feedback after being unsatisfied, the more damage it can do to a relationship. The response from your feedback system can immediately go to a centralized location where it converts to a report.
Within a short time frame, you could have a comprehensive report that points out any pitfalls. You can then contact the customers who weren't satisfied and fix it. This helps to mitigate any potential damage and build strong relationships.
3 - Improves the Follow-Up Process
By using instant feedback to follow up quickly with all of your customers, you can gain extremely valuable insights. You could pose a question like, “What one action should we take that would encourage you to come back or recommend our products?”
Finding out responses from dissatisfied customers can help resolve issues that could interfere with your long-term success. It also shows your customers that you're ready to handle criticism and respond appropriately.
4 - Validation Factor
When your customers get a chance to give instant feedback, they feel validated. This validation can lead to improved loyalty and higher customer satisfaction amount. In turn, your business will build a solid reputation for listening to customers and taking their feedback seriously.
5 - Creates Advocates
Satisfied customers are your biggest supporters and advocates. Using instant feedback to respond to your customers increases your engagement factor. This can turn your customers into your biggest advocates. They can spread the word about your business without you having to advertise.
Additionally, it can strengthen the bonds between your business and your customers to create a loyal base that returns again and again.
6 - Allows for Improved Employee Morale
You can use instant feedback with your employees as well as with your customers. Instant feedback with your employees allows you to address issues or concerns as they happen. It creates a better working environment, and this can help you retain loyal employees. You should see your productivity levels go up and your employees engage.
Contact DropThought Today!
Do you need help with your instant feedback system? Maybe you're not sure how it would benefit your company, and you have questions. Whatever the reason, you can reach out and get in touch with our staff today!