How To Use The Data From Your Instant Feedback Reports?

Published on:
Mon Apr 11 2022
Customer Experience

Whatever your organization, you likely know that instant feedback from your customers is essential to stay responsive and agile in a competitive market. There are many methods of collecting feedback from your customers and clients.

Instant collection points allow you to respond at the moment or quickly categorize it to streamline your workflow when implementing more widespread changes. Instant feedback reports generate a lot of data about every aspect of your organization.

How to use the data from your instant feedback reports?

1. Prevent churn and maximize your ability to prevent pain points

One of the most common uses for instant feedback data is to prevent audience churn. You can collect feedback reports via your website, kiosk, tablet, and email.

When submitting feedback is easy and intuitive for customers and clients, you can collect instant data and respond while they’re experiencing pain points. This responsiveness of your team can prevent customer churn and lay the groundwork for building enduring loyalty in your audience.

2. Train team members in actionable feedback responses

Even after implementing technology for collecting feedback, if your team doesn’t have the tools to respond, you’ll remain unable to use data effectively. Ongoing training surrounding instant feedback reports can empower your employees to react confidently when customers are experiencing pain points.

By building a response team, your organization can make addressing pain points a natural part of your workflow, eliminating the stress and anxiety from customer churn and laying the groundwork for reinforcing brand loyalty.

3. Close the loop as quickly as possible with feedback from respondents

Feedback collection points can work against you if your audience feels that their feedback went unheard or ignored. It can also disrupt an organization’s workflow by collecting negative responses that remain unaddressed.

Instant feedback reports let you close the loop on pain points as soon as they happen. When responsiveness is built into a company’s workflow, it stays agile in the most competitive markets, adapting to changes in audience preferences.

4. Stay responsive to audience experiences

Even when feedback is generally positive, if an organization doesn’t remain responsive to changes in audience preferences, it can fall behind the competition and lose its market share. Your instant customer feedback survey can collect and correlate information on every aspect of your audience experiences, including testing new products and services.

Successful businesses stay nimble in their markets; data from an instant feedback report can help your organization thrive. Before pivoting, expanding, or launching in new markets, audience feedback can guide your organization’s decisions.

Get intuitive, powerful instant feedback reports from DropThought

If you are looking to measure and optimize customer experiences, then Dropthought can certainly help!

Dropthought is a user-friendly, omnichannel, and real-time customer experience management platform. We empower companies in different verticals to create delightful experiences for customers across their journey. Get detailed analysis and insights from data to exactly know what your customers think and what actions you need to take to delight them.

With a dedicated customer success team, we would ensure that you are optimizing your Customer Experience programs and strategies to create great experiences!

Learn more by simply clicking here.