Blog

Thoughts and ideas from DropThought

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    Importance of Customer Engagement in Retail
    June 9, 2021 at 6:30 PM
    The retail industry is readily moving its focus from brick and mortar to a click-and-mortar business model. Brands today are somewhat shifting their f...
  • A cartoon rendering of a group of people holding literal 'thumbs-up' signs. Instant customer feedback will make your clientbase reflect this in the highest possible fidelity.
    How Dropthought’s Instant Customer Feedback Helps Businesses
    June 6, 2021 at 7:00 AM
    A business is nothing with its customers, which renders customer feedback essential for success and growth. However, culling and capitalizing on custo...
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    What are the benefits of measuring customer satisfaction?
    May 27, 2021 at 6:30 PM
    The technological advancements of today’s world are in sync with customer expectations. Today the business world is somewhat ruled by ever-increasing...
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    How to improve Customer Experience?
    May 21, 2021 at 6:30 PM
    Today, tomorrow, and forever, the customer will always be the center of the business universe. All the power rests within the hands of the customer b...
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    5 most effective Customer Experience metrics for your business
    May 17, 2021 at 6:30 PM
    Customer Experience nowadays is the game changer aspect for any business. It requires efforts to improve the CX quotient, however, with help of differ...
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    The Future of Customer Experience
    May 14, 2021 at 6:30 PM
    Customers now live in an experience economy where being just “good” is the starting point of their journey and not the total differentiator. Ever thou...
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    5 Must-read Customer Experience books for 2021
    May 10, 2021 at 6:30 PM
    The pandemic has forced us to remain indoors and observe shelter in place. Even though the situation is now being contained rapidly, we must still tak...
  • How can enterprise technology services help my business?
    How can enterprise technology services help my business?
    May 7, 2021 at 7:00 AM
    Technology is making it easier to automate workflows, streamline processes, and help companies of all sizes harness valuable data about their customer...
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    Keeping sales leads warm in the age of COVID-19
    May 5, 2021 at 6:30 PM
    Nurturing leads in the COVID-19 era is not easy. When the pandemic hit in 2020, chaos unfolded – not just in the US, but across the globe. US consumer...
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    How to assure your customers?
    May 3, 2021 at 6:30 PM
    Reassurance is often required in every relationship, and especially when you are dealing with your customers, helping them understand their value and ...
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    3 steps to a better employee experience in 2021
    April 26, 2021 at 6:30 PM
    Covid19 pandemic changed everything around us. The way we live, the way we think, and the way we plan our future. The kind of uncertainties this pand...
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    Managers, do you feel prepared for life?
    April 14, 2021 at 6:30 PM
    So much has changed over the last year and a half, there has been a tectonic shift in the way we perceive things or conduct ourselves. Most of us feel...
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    Zooming into the next normal: Why VC continues to be in vogue in 2021
    April 20, 2021 at 6:30 PM
    Video conferencing, as a segment, has come of age since its hit-and-miss beginnings of the last decade. With the entirety of our personal and profess...
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    Uncertainty vs Preparedness for Business in the age of COVID19
    March 17, 2021 at 6:30 PM
    Ever since the world was hit by the Covid19 pandemic, the biggest uncertainties now revolve around this global health crisis. It’s been almost a year ...
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    Ensuring successful outcomes through design thinking – A quick guide for remote work
    April 12, 2021 at 6:30 PM
    Design thinking can have transformative effects on remote work. Even as the US rushes to get its people vaccinated, reports indicate that perhaps thi...
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    Workplace Fun from Home: How to make remote work fun and rewarding
    April 7, 2021 at 6:30 PM
    Since the pandemic began, work from home has prevailed and so has the stress. To beat the persistent feeling of loneliness and the pressure to be “alw...
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    The age of COVID-19: Beating the uncertainty & staying prepared
    April 5, 2021 at 6:30 PM
    How do you prepare for the post-pandemic era?The COVID-19 pandemic wreaked serious havoc on all of us in 2020. The lasting effects of the pandemic co...
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    5 Team Building Activities For Virtual Interactions
    April 4, 2021 at 6:30 PM
    After completing almost a year of working from home and adjusting to the new normal, things might have started to feel more mundane for everyone. Fro...
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    10 Quotes to Inspire Your Team to Deliver Exceptional Customer Service
    April 3, 2021 at 6:30 PM
    Every organization aspires to excel in its customer service quotient in order to do well in terms of revenue and market position. Every organization ...
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    Empowering Leaders to Drive Engagement
    April 1, 2021 at 6:30 PM
    Ever get a feeling that you are stuck in a place where you keep hitting your head on a wall and still nothing changes? Especially at work. It can be ...
  • Dropthought renders customer service a simple science for you to master.
    How Dropthought Optimizes Customer Feedback Management
    March 30, 2021 at 7:00 AM
    There’s an old adage in business: the customer is always right. And, while times may be changing, there are some things that are simply immutable. Tha...
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    U.S. Restaurant Industry – The year that was and 2021 outlook
    March 25, 2021 at 6:30 PM
    Are American eateries on the verge of extinction or are they undergoing an evolution? For the US restaurant industry, the COVID-19 pandemic of 2020 c...
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    Effective ways to promote Employee Engagement Surveys
    March 21, 2021 at 6:30 PM
    Making the workplace interesting to keep employees engaged is a task mostly performed by HRs or the dedicated teams. It is essential for any organizat...
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    Top 3 reasons for Employee Absenteeism
    March 19, 2021 at 6:30 PM
    According to Webster’s Dictionary, “absenteeism is the practice or habit of being in ‘absence’, and an ‘absenter’ is one who habitually stays away”.T...
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    Social distancing – How to stay effective and communicative
    March 15, 2021 at 6:30 PM
    Ensuring positive, engaging, and effective communication at the time of social distancing is not easy. But nevertheless, this unwelcome visitor – soc...
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    Retail: Post covid19 Challenges in 2021
    March 12, 2021 at 6:30 PM
    In the light of recent events that left everyone wondering how to come out of the situation and cope up with it. The pandemic however has been one od...
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    Beat the churn! Best practices for onboarding employees in 2021
    March 11, 2021 at 6:30 PM
    Onboarding employees to an organization can be as tough as retaining them. In fact, employee retention is of tremendous importance because the average...
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    Maintaining friendships while "social distancing”
    March 8, 2021 at 6:30 PM
    As we all are continuing to adapt to the ‘new’ way of living, embracing social distancing, and working from home in an effort to slow down the spread...
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    Work From Home - Three tips on How to Stay Communicative
    March 5, 2021 at 6:30 PM
    Maintaining good communication in the workplace among co-workers is important and it has become a crucial aspect since employees are mostly working fr...
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    5 Ways To Improve The Quality Of Your Customer Insights in 2021
    March 4, 2021 at 6:30 PM
    Customer insights are an invaluable and strategic source of information for every business today – however big or small. The information age has succ...
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    3 reasons why businesses should focus on augmenting customer experience
    April 23, 2021 at 6:30 PM
    Enhancing customer experience should be the prime focus of businesses who wish to win over their customer loyalty and improve their customer retention...
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    Consolidate your customer feedback quickly with customer management software
    March 10, 2021 at 6:00 AM
    Customer feedback is the most important aspect of growth in a business. Without it, your important decisions are made blindly. Without our customer ma...
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    Turning your NPS detractors into promoters - A comprehensive guide
    March 1, 2021 at 6:30 PM
    Having a detractor is not only a loss for your company but also a potential win for your competitors. But there’s also a lot to be learned from detrac...
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    Retail Customer Experience in 2021
    February 22, 2021 at 6:30 PM
    What strategies should retailers implement in 2021 to promote a better customer experience? Closer scrutiny of the global retail scenario will reveal...
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    How to develop the customer-first culture within an organization
    February 19, 2021 at 6:30 PM
    Customers are the most important entities for any brand or business in order to derive revenue or even barely survive in the marketplace. Especially ...
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    Top 3 reasons why Employee feedback systems are important for an organization's success
    February 18, 2021 at 6:30 PM
    In order to build-up and cultivate a positive and uplifting working environment, capturing feedback is really important for any organization. Employee...
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    Best Practices for Onboarding Customers
    February 16, 2021 at 6:30 PM
    Attracting customers is important, but retaining them, even more so. What exactly is customer onboarding? Customer onboarding is the process by w...
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    Managing Employee Burnout: How are companies responding to combat stress and employee burnout in 2021?
    February 10, 2021 at 6:30 PM
    Employee burnout is a major cause for concern for companies. The COVID-19 pandemic has only served to worsen this pre-existing issue. However, more an...
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    How to effectively understand Human Behaviour for a better Experience Management
    February 7, 2021 at 6:30 PM
    For companies and brands to thrive in this rapidly changing competitive environment, they need to develop and acquire a new set of capabilities in ord...
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    Why the Automobile Industry needs to prioritize Employee Experience
    February 5, 2021 at 6:30 PM
    The definition of employee experience in the automobile industry has changed significantly in 2021. After a turbulent first half, there was a brief h...
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    In-the-moment feedback: Three pivotal factors for better customer experience management in the era of instant feedback capture
    February 25, 2021 at 12:00 AM
    Customer experience management in the digital era can be a double-edged sword. On one hand, customers tend to forget an exceptional experience once th...
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    Why Feedback Analysis is Crucial to User Satisfaction
    February 1, 2021 at 5:00 AM
    We live in a world where customer and employee satisfaction is as important as the service or product you are selling. According to research, U.S. com...
  • Gaining a deep understanding the problems that customers face is how you build products that provide value and grow. It all starts with a conversation. You have to let go of your assumptions so you can listen with an open mind and understand what’s actually important to them. That way you can build something that makes their life better. Something they actually want to buy.
    The Road To Better Employee Experience
    February 23, 2021 at 6:30 PM
    The rise of remote work has reopened conversations around employee experience in 2021. Recent studies have revealed that remote working at the time o...
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    Lessons We Learned From The Year 2020 To Offer a Better Customer Experience
    January 31, 2021 at 6:30 PM
    Since the world got hit by the Covid19 pandemic, consumer habits and preferences changed eventually. Businesses now need to rethink their strategies a...
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    The Changing Face of Customer Experience in 2021
    January 27, 2021 at 6:30 PM
    How have your customers changed since the COVID-19 pandemic and what are they thinking? Customer experience management has taken on a radically new ou...
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    The Top Four Customer Experience Trends for 2021
    January 25, 2021 at 6:00 AM
    With the effects of the COVID-19 pandemic being detrimental to the lives of millions of Americans across the country, it is imperative that organizati...
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    Priorities for Employee Experience in 2021
    January 25, 2021 at 6:00 AM
    With the effects of the COVID-19 pandemic being detrimental to the lives of millions of Americans across the country, it is imperative that employers ...
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    3 Lessons from the Industry to reduce Customer Churn
    January 20, 2021 at 6:30 PM
    "Customer churn" also known as "customer attrition" refers to the rate at which customers who purchase or subscribe to your produ...
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    3 Simple Steps To Improve Employee Experience
    January 19, 2021 at 6:30 PM
    Since the world got hit by the whole Covid-19 pandemic situation, employees’ lives and jobs across the world got significantly influenced. Everything ...
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    Top Three ways to Improve The Patient Experience
    October 3, 2020 at 12:00 PM
    Today Healthcare organizations are changing the way they have functioned in the past towards the term “experience”, it's no longer the case wher...
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    Top 3 ways Healthcare organizations can drive positive Employee Experience
    January 15, 2021 at 6:30 PM
    Employee experience dawns under the direction and support of leaders and managers, who wishfully drive organizational best practices to build up a po...
  • Use customer feedback surveys to improve customer retention and grow your business.
    5 Reasons Why Customer Feedback Surveys Are So Important
    January 5, 2021 at 10:30 PM
    As a business owner, you likely have questions about your customers’ experiences but no effective ways to drive survey engagement. It’s tempting to ab...
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    6 tips to deliver exceptional CX during this Holiday season!
    December 18, 2020 at 6:00 AM
    Holiday season shapes the business year. For many businesses, holiday season determines whether they are going to end up being profitable in any given...
  • How to use an instant customer feedback system to leverage holiday shopper influx
    How to use an instant customer feedback system to leverage holiday shopper influx
    December 1, 2020 at 7:00 AM
    It’s no secret that consumer traffic during the holiday season is booming. Whether you have a brick and mortar location or an online shop, you will se...
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    5 Factors Affecting Customer Experience For Automobile Services
    November 29, 2020 at 6:30 PM
    With the latest technology and innovation in the automotive sector, we are witnessing a new age of automobile buyers and their preferences are changi...
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    How to predict and prevent customer churn
    November 19, 2020 at 6:30 PM
    When a new business sets its foot in the market there are many challenges in its way to survive and thrive. It's hard enough already to attract ...
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    Customer Experience Management (XM) for Retailers
    November 18, 2020 at 6:30 PM
    There are no predefined rules when it comes to serving your customers with exceptional customer service that lasts long enough to form a strong bond a...
  • dropthought helps companies capture customer feedback and provides valuable analytics and insights.
    How to Effectively Capture Customer Feedback Instantly
    November 17, 2020 at 5:00 AM
    In today’s business environment, data is necessary to evolve your company and adapt to ever-changing landscapes. However, a company can only accomplis...
  • This is a photo of a customer whose feedback you can gather on Black Friday.
    Brand loyalty: How covid19 is affecting consumer behavior
    November 12, 2020 at 6:30 PM
    We are living in a time that is most certainly affecting our overall lifestyle choices and is affecting the way we carry on our daily activities. Our...
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    Year of agile innovations in Retail Sector: Covid19 aftermath
    November 2, 2020 at 6:30 PM
    Believe it or not but there has been more advancement and modernization in the last six-seven months in the retail sector than what retailers might ha...
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    “Customer’s perception is your reality” Steps to build a customer-first-culture within an organization
    November 8, 2020 at 6:30 PM
    “Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.”You might b...
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    Quantifying Customer experience ROI with DropThought
    November 5, 2020 at 6:00 AM
    For a long time, calculating and investing in customer experience, in comparison to other important elements like sales & marketing, has been seen...
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    The Deep End of Customer Experience Management
    October 29, 2020 at 5:00 AM
    It used to be that when companies wanted to know how their product was faring among customers, they would send out feedback surveys over email: someon...
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    Challenges faced by CEO's
    October 28, 2020 at 5:00 AM
    With almost the entire world shutting down for the COVID-19 pandemic, 2020 has brought forth a unique set of challenges. From the economical aspect, t...
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    Customer Journey Maps to Improve Customer Experience
    October 22, 2020 at 5:00 AM
    It is said that a journey of a thousand miles begins with a single step. The same principle can be applied to a customers’ journey as well. From the f...
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    The Essence of Effective Guest Experience
    October 21, 2020 at 5:00 AM
    Managing guest experience used to be a lot simpler, it started with guests walking through the front door and ended with them walking out. However, to...
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    The Value of Customer Experience in today’s world
    October 16, 2020 at 5:00 AM
    Managing Customer Experience is a leading priority that every business must consider as there are no doubts that improving customer experience can hel...
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    Five reasons why Dropthought’s instant feedback platform is the best for your business
    October 12, 2020 at 5:00 AM
    As organizations go global, their customer base invariably widens. This means customer interactions with your brand increase manifold. And these inter...
  • This is a photo of a customer whose feedback you can gather on Black Friday.
    Why You Need Customer Feedback this Black Friday
    October 5, 2020 at 4:00 AM
    Black Friday and to some extent, Cyber Monday are some of the biggest shopping events of the year. Looking for deals, millions of shoppers purchase go...
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    The time value of feedback
    September 29, 2020 at 5:00 AM
    Customer experience and feedback management are the buzzwords of the decade. The two are not mutually exclusive. A recent Microsoft State of Global Cu...
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    Fan Experience - How to keep fans engaged during COVID-19
    September 22, 2020 at 5:00 AM
    The Covid-19 pandemic has forced the world to shut down almost all outdoor activities leaving multiple industries all across the world facing unseen c...
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    Impact of Experience management on a Brand’s Success
    September 14, 2020 at 8:00 PM
    Think about a scenario wherein consider yourself a consumer and then imagine what are the things that make you stick to a particular brand or what mak...
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    CX: You know the facts. But do you know what they mean for you?
    September 8, 2020 at 5:00 AM
    Businesses today are adopting innovative tools, technologies and skill sets that will help them identify and fix the CX gaps in their user journey. Ma...
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    2 tips to successfully perform customer feedback analysis
    September 4, 2020 at 7:00 AM
    Customer feedback analysis is a crucial, yet highly undervalued, part of any company’s success. After all, your customers are the people supporting yo...
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    Impact of capturing feedback on Brand Experience in the Retail Sector
    September 2, 2020 at 5:00 PM
    Consumers don’t just look forward to buying goods or services offered by a retailer, what they look forward to is a great shopping experience, somethi...
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    Embracing Customer Experience and Business Growth
    August 28, 2020 at 12:00 PM
    Emerging digitalisation of businesses has compelled brands to improvise and improve their growth strategies. Versatility and adaptability define how ...
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    The COVID-19 epidemic, creating a paradigm shift in consumer behavior
    August 25, 2020 at 9:30 AM
    We are clearly going through an unprecedented time of change due to the COVID-19 pandemic, which is disrupting all of our lives. Don’t we agree? As th...
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    Starting a new remote job? Bridge the gap between remote work and creating relationships
    August 19, 2020 at 5:00 AM
    Starting a new remote job? Bridge the gap between remote work and creating relationshipsWith the uncertainties of the coronavirus pandemic, the job ma...
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    Impact of Remote Working on Employee Satisfaction
    August 14, 2020 at 5:30 AM
    Covid19 pandemic has impacted the way we work and the way we function in professional terms and life has not been the same since this crisis came alon...
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    A hope for better education during COVID-19 Pandemic
    August 10, 2020 at 2:00 PM
    We are immersed in a century-defining moment right now. There is no hiding the fact that we are in a tough period and we want to do our best to mainta...
  • This is a photo of the positive impact of an instant customer feedback system.
    The Importance of an Instant Customer Feedback System
    August 5, 2020 at 12:00 AM
    An instant customer feedback system is a key function of understanding what your customers think and feel, as well as understanding their interactions...
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    Reduce the pandemic impact on employees: A guide for company leaders
    August 6, 2020 at 12:00 AM
    COVID-19 has struck our business system like a lightning bolt and shaken it to its core.In such uncertain times, it is normal for people to experience...
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    5 Strategies to improve workplace resilience during the pandemic
    July 30, 2020 at 7:00 AM
    The COVID-19 pandemic is a time of increased stress. Many are worried about the direct impact of the disease and the indirect impact on their employme...
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    The importance of tracking employee sentiments regarding workplace safety
    July 23, 2020 at 7:00 AM
    Deciding when to reopen your business is a tough decision to make! The pandemic has left many with feelings of uncertainty regarding their business pl...
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    Understanding the benefits of workplace surveys
    July 17, 2020 at 7:00 AM
    Are your employees satisfied with their working environment? It is no secret that a happy workforce is an effective workforce, but how do you measure ...
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    The gold standard of capturing Customer Experience: NPS
    July 14, 2020 at 7:00 AM
    The gold standard of capturing Customer Experience: NPS Net Promoter Score often called as NPS is the golden standard to be taken in account when we ...
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    Reshaping customer experience and the importance of feedback during a Pandemic
    July 9, 2020 at 7:00 AM
    Reshaping customer experience and the importance of feedback during a Pandemic Customer interaction and consumer behaviour is going through a dramatic...
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    Stepping into the digital era: Importance of feedback in Healthcare
    July 8, 2020 at 5:00 PM
    One thing we all can learn from this global crisis is that going digital and giving importance to feedback is an ultimate need of the hour. Feedbacks...
  • a team assessing a new way to capture customer reviews
    Is this the new way to capture customer reviews?
    July 1, 2020 at 11:00 AM
    Today, how you collect customer and employee feedback is more important than ever. Your brand image is a powerful asset, and one you’ll want to protec...
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    How to Rethink Business-as-Usual Post-Pandemic
    Rebooting Workplaces 360°
    June 23, 2020 at 8:00 PM
    How to Rethink Business-as-Usual Post-PandemicRebooting Workplaces 360°Immanent lockdown, new economic challenges and the impending threat of a seco...
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    dtSmartWorks360 - The technology superpower bringing business back to life
    June 23, 2020 at 4:00 PM
    dtSmartWorks360 - The technology superpower bringing business back to lifeRebooting Workplaces 360° It might be stormy now, but the rain doesn’t las...
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    Advanced techniques used to perform text analysis
    June 11, 2020 at 7:00 AM
    As mentioned in my previous blog, “There are some ‘BASIC’ methods in text analysis and then there are some ’ADVANCED’ ones!” This blog will specifica...
  • Customer feedback is a powerful tool your business can’t live without.
    5 Ways Customer Feedback Affects Your Revenue
    June 11, 2020 at 4:00 AM
    Customer feedback is a powerful tool your business can’t live without. It provides crucial insights and guides your company to gain revenue.When custo...
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    Evolving Business from Surviving to Thriving in a Post-Pandemic World: A profound & unprecedented workforce disruption
    June 10, 2020 at 7:00 AM
    What an exciting and terrifying time we live in. Over the past two decades, we have experienced a continuum of natural, economic, socio-political an...
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    EdTech and Feedback: Power of real time tracking and a straight road to success for students
    June 3, 2020 at 4:30 PM
    It is time when we speak about the power of feedback that is helping students globally to empower their way of learning. Over the decades, there has ...
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    Basic methods of Text Analysis
    May 20, 2020 at 7:00 AM
    There are some ‘BASIC’ methods in text analysis and then there are some ’ADVANCED’ ones!But first, “Get your BASICs right” :)There are 3 Basic method...
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    Text Analysis : a brief introduction

    May 15, 2020 at 12:00 AM
    Text Analysis : a brief introduction You are communicating all the time!Be it with your family, neighbours, manager, customer, client, pets, alien, s...
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    Using Text Analytics Techniques to Enhance Feedback Effectiveness
    May 6, 2020 at 4:00 AM
    In our data-driven digital age, well-applied text analytics techniques can provide your business with key facts, figures and trends to boost overall e...
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    Tech interventions to aid credit risk management in Covid-19 aftermath

    May 1, 2020 at 7:00 AM
    Just like Dropthought enables your business to take the right steps by listening to your customers, employees, and other stakeholders, when Black Swa...
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    Importance of capturing customer feedback for new businesses
    April 28, 2020 at 7:00 AM
    It’s an established fact that “Feedback is to success like rest is to the body”, incorporating this mantra in our business strategies might help us i...
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    Sentient Marketing: Customer Engagement At The Speed Of Data

    April 21, 2020 at 3:00 PM
    Every second of every day, companies are inundated by massive volumes of data from diverse sources: sensor data, clickstream data, location data, soc...
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    List of free subscriptions available for you to keep yourself occupied during Covid19
    April 9, 2020 at 9:00 PM
    Who would have thought that rather than watching flying vehicles and interacting with aliens we will be forced to quarantine in the much sought-after...
  • How to stay engaged during COVID-19.
    Covid19 -- How to stay engaged during this catastrophe.
    April 6, 2020 at 1:00 PM
    Covid19 -- How to stay engaged during this catastrophe. I remember when I was in school, our principal always reminded us to start the day with a br...
  • The customer feedback management process is important to service oriented businesses.
    Common Misconceptions Regarding
    The Customer Feedback Management Process
    April 2, 2020 at 4:00 AM
    Customer feedback can grow your business exponentially. Acquiring and retaining a happy score of loyal customers makes the difference between staying ...
  • This CEO and entrepreneur are working on their laptops building a social media marketing strategy to showing bloggers how to make money on Facebook, Pinterest, and Instagram. Teamwork on this promotion will bring lots of sales for their startup.

Model: @Austindistel
https://www.instagram.com/austindistel/

Photographer: @breeandstephen
https://www.instagram.com/breeandstephen/

This photo is free for public use. ❤️ If you do use this photo, Please credit in caption or metadata with link to "www.distel.com"
    Succeeding in Sales During Covid-19
    March 31, 2020 at 7:00 PM
    Succeeding in Sales During COVID-19Having sold through some pretty bad economic times throughout my sales career (.com bubble burst of 1999, Great Rec...
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    Top 5 tips for to maximize productivity while working from home.
    March 26, 2020 at 1:00 PM
    As COVID -19 spreads different countries are trying to stop the spread or flatten the curve by different means necessary. As US has opted for a manda...
  • A morning yoga session peering into the jungle in Ubud, Bali.
    6 Ways to Supercharge Your Morning While Working from Home in Quarantine.
    March 24, 2020 at 1:00 PM
    COVID-19 has unearthed and re-defined many established practices in Industry. Here, we offer suggestions for maintaining your physical and mental wel...
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    Design your enterprise software initiative to listen: 5 keys to success to guide your plan
    March 23, 2020 at 4:00 AM
    When the Spice Girls released their song Wannabe in 1996, they weren’t talking about software companies use to gather customer feedback. But the lyric...
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    Top 7 TV Shows to watch while working from home
    March 17, 2020 at 7:05 PM
    As more and more companies in the the USA take precautions against COVID-19 virus, it comes as no surprise that many employees have it mandatory for ...
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    Employee Surveys and Other Employee Feedback Tools
    March 3, 2020 at 5:00 AM
    You may have already heard of or participated in employee surveys or other types of employee feedback tools. Although the effectiveness and utility of...
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    Top 5 Tips for Better Feedback Analysis: How to monitor feedback like the pros
    January 21, 2020 at 5:00 AM
    From online questionnaires to receipt surveys, feedback is almost as good as currency in the business world. Here at DropThought we make collecting an...
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    Why Customer Feedback Is So Important for Customer Management, Relationship Building, and Your Success
    December 23, 2019 at 5:00 AM
    The reality for businesses today is, what the customer thinks, perceives, and wants matters more than anything. We’re operating in a customer-centric ...
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    5 Tips for Implementing an Effective Customer Management System
    November 25, 2019 at 5:00 AM
    A business can provide the best in professional services or quality products. It can invest time and money into a sound marketing plan, run everything...
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    How a Digital Marketing and Analysis Expert Can Help Your Efforts to Reach More Customers
    October 9, 2019 at 12:00 AM
    Do you still rely exclusively on traditional marketing to reach customers?  Does your main method of reaching customers entirely involve newspapers, r...
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    What Is the Best Way to Capture Customer Feedback Today?
    September 4, 2019 at 12:00 AM
    When you capture customer feedback, you have the traditional way of doing so and the option of using newer technology that allows you to get instant f...
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    The Benefits of Using Instant Feedback in Your Business 
    August 13, 2019 at 12:00 AM
    Instant feedback is an excellent way to find out in real-time what your company is doing well and what it can improve on. Having instant feedback proc...
  • Me and my film crew were setting up for a basic interview. Before the interviewee sat down for the camera, the interviewer went over some questions with him. They proceeded to bounce ideas off of each other and had an energetic brainstorm.
    Understanding the benefits of workplace surveys
    July 9, 2019 at 12:00 AM
    Do you know what your employees think of their working environment? It’s no big secret that a happy workforce is an effective workforce. When you want...
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    DropThought Answers Your Frequently Asked Questions
    June 4, 2019 at 12:00 AM
    At DropThought, we help our clients connect to their customers by providing tailored feedback and tools that can help them make informed decisions for...
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    Harness Our Metrics Tracking and Text Analytics
    May 8, 2019 at 12:00 AM
    Understanding your customer's journey and their needs is key for the success of any company. It allows you to see where you can better serve your cust...
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    Improve Your Processes with Instant Customer Feedback from DropThought
    April 15, 2019 at 12:00 AM
    When it comes to your business, your customer engagement and satisfaction levels are critical to your business's success. One essential key that ...