Capture actionable feedback in real-time from customers. Customer comments are then classified into specific categories and mapped to stakeholders using DropThought’s proprietary text analytics technology.
GatherGet specific and actionable feedback from your customers in-the-moment and understand the "why" behind ratings.
EngageManagers get real-time alerts via the DT Manager mobile app, enabling them to act quickly.
Review/ActReceive actionable text analytics reports (comment analysis), highlighting specific customer needs and event NPS® score.
Identify new leads with feedback analysis and targeted follow-ups with customers.
Get specific and actionable feedback on strengths and improvement opportunities
based on customers group and presentation topic.
Receive feedback from customers on specific product offerings.
Receive feedback on various aspects of the event, enabling improved
customer experience in-the-moment.