Create The Ultimate Fan Experience With Data-Driven Insights

Let us do the fanalytics so that your fans become fanatics!

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Increase Fan Engagement & Loyalty

Dropthought FanXP measures fan
sentiments across different touch
points and creates a high
-intensity, absolutely fabulous fan
experience.

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Identify Revenue Opportunities

By measuring the fan experience
and what is going on during the
gameday you will be able to spot
new revenue streams, enhance
your sponsorships and
partnerships with the data you
collect and open the door for new
opportunities.

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Data-Driven & Fan Generated Insights

If you are using BI tools (Tableau
or Spotfire), CRM, PoS systems,
ticketing, etc you will be able to
integrate FanXP into your
workflow. Seamlessly share data
with your operations and sales
teams to take action
immediately.

Premium Seating and Suites

Lead Gen for Season Tickets

Operations and Logistics

Premium Seat holders, Suite owners, and Sponsors make up a huge portion of your team’s revenue, so we need to be monitoring every “little thing” that is happening.
With FanXP, you can keep a pulse on not only the suite owners, but their guests as well. Many suites are used for client entertainment, or even new business sales, so we can help you understand more about the people in the room by collecting data on them at each and every game. It is crucial that suite holders are happy, and more importantly, that their guests are. With FanXP you can collect real-time feedback from everyone in each suite to ensure they have the best possible experience!

Product Value

Why Are We The Industry Leader?

Capture Fan Emotions & Experiences In The Moment

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Dropthought is the only product in the market which focuses on real-time feedback. This gives our users the opportunity to capture the fans’ emotions in the moment and take action. We are able to cover the whole fan journey with multiple Listening Posts™ (emails, sms, kiosk, QR codes and links) and we have a team of specialists that will make sure you get the most out of every touchpoint.

Quickly Analyze What Is Working And What Is Not

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Save time and money with data segmentation and advanced filtering that Dropthought dashboards offer. You don't need to spend hours to get meaning out of your data. Our algorithms handle it for you and your data is represented in an intuitive way. With Segments, deep dive into your scores to understand the reasons behind them. With Advanced Filtering, slice and dice your data to look at the 'who', 'how' and 'why'!

In Your Pocket, Ready-To-Go

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We are all on the go, more connected than ever and we want things at our fingertips, real-time! Dropthought mobile app is designed and built with this vision in mind.

It is human-centered to the core. It encourages our users to focus on the results that are important and meaningful for them, which leads to more productivity, actionability, and better internal processes with immediate access to data and insights.

Real-Time Alerts to Take Action

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With our Advanced Triggers, you can set up real-time alerts that meet any criteria and send alerts to anyone from your team. You can build different workflows for your teams based on triggers and create a seamless experience both for your team and your fans.

Dedicated Customer Success Team

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Don't have a team or enough manpower to measure what will take your team to the next level? We’ve got you covered! We have a dedicated team of Customer Success Managers who will help you set up your fan journey with outcome based questions and mission critical metrics. We will set you up for the game and report your results.

Intuitive User Experience

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As Facebook Product Design Manager, Dave Thomsen, stated, "A human-centered approach fuels the creation of products that resonate more deeply with an audience, ultimately driving engagement and growth". Dropthought is designed to delight. It is simple and effective. We have planned with the user in mind to make it as intuitive as possible. At the end of the day, data collection and analysis can be complicated and overwhelming but we've put everything we have into making it as frictionless and clean as possible.

Flexible Packages For All

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We have different packages for different levels, namely Rookie, Pro and All-Star. We know that every team/venue has different needs, so we can also customize a package based on your specific use case. No matter the size or budget of your team, we can create a package that ensures a clear ROI!


Value Delivered

FanXP’s actionable intelligence helps you
establish a real-time connection with fans and
deliver a stellar game day experience.

Continuous improvement of the key experiences

Personalized fan engagement

Better cross sell/upsell opportunities

Increased fan loyalty

Increased revenue

UNIQUE FEATURES


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Location Based Analytics

Instead of creating multiple surveys for different segments of people, locations, products, experience or anything, you can create only one survey, publish it and use this feature to distribute via several QR codes or kiosks. This saves you effort, time and money but also enables you to handle data coming from multiple locations easily from one dashboard.

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Contextual Text Analytics

Through our AI/ML-powered deep analytics NLP engine we provide you the all the categories and themes your fans are talking about. The engine works real-time so what is extracted comes directly from the fans. This helps you understand the big picture as well as the details of every category, the 'whys' behind the good and the bad.

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Create Target Lists for LeadGen

Our platform gives you the opportunity to create target list from different segments of fans and reach out them based on the list. Do you want to know and reach out to people who was unhappy about the food in your Premium Suits? Fantastic, we got you covered, the system will do take care of everything for you then you can use your list both on Dropthought or your CRM!

Fan XP

Find The Best Plan That Fits Your Needs

Rookie

10 / user

Active Programs Created

2 Listening Posts

(Email, Link, Kiosk, QR Codes, website, SMS, APIs)

2 Languages

Languages Supported

Unlimited

Questions/Pages per Program

20.000/year

Fans Engaged/Feedback

Unlimited

Metrics,Metadata and Lists

No

Curated Dashboards

Configurable

Integrations

pro

20 / users

Active Programs Created

5 Listening Posts

(Email, Link, Kiosk, QR Codes, website, SMS, APIs)

58 Languages

Languages Supported

Unlimited

Questions/Pages per Program

Unlimited

Fans Engaged/Feedback

Unlimited

Metrics,Metadata and Lists

Yes

Curated Dashboards

1 Free Integration & Workshop

Integrations

All Star

unlimited / users + data archive

Active Programs Created

All Listening Posts

(Email, Link, Kiosk, QR Codes, website, SMS, APIs)

58 Languages

Languages Supported

Unlimited

Questions/Pages per Program

2Unlimited

Fans Engaged/Feedback

Unlimited

Metrics,Metadata and Lists

Yes

Curated Dashboards

1 Free Integration & Workshop

Integrations

Contact US

Get in Touch

Feel free to give us a call or send us an email with your questions or comments.

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