3 Patient Experience Trends To Watch In 2022

Published on:
Tue Mar 22 2022
Customer Experience

Undoubtedly, the last 2 years have been challenging years for the healthcare industry. The long-term effects of the COVID-19 epidemic has affected the lives of millions of people, resulting in substantial staff shortages, increased feelings of burnout, and major shifts in how patients are cared for.

COVID-19 sent shockwaves through the healthcare business that would reverberate for years and will definitely alter how payers, providers, and patients view the industry.

The Healthcare industry has ushered in new technologies, exposed obvious inefficiencies, and prompted tens of thousands of individuals to leave the workforce and enter healthcare industries.

Understanding the patient experience is crucial to recovering from COVID-19 and ensuring the viability of health systems in the future.

In order to respond to the COVID-19 epidemic, the health industry is required to be nimble, innovative, and agile.

The way healthcare professionals interact and engage with their patients and members of the community will have to match these expectations as customers continue to seek a seamless experience.

According to the reports, 82% of patients say quality customer service is the most important factor they would consider when choosing care.

The foundations of a new normal are being constructed. We should expect to see a lot of conversions that work will get started in 2022. It will be another year of change, a chance to shake off old habits and develop new methods and mindsets.

In 2022, you can expect to see the following three distinct patient experience trends

1. Remote health will continue to grow

During the Covid-19 health crisis, remote health saw a significant increase.

In 2022, it is very likely that the telemedicine and remote health services developed during the pandemic to manage patients in primary care will be expanded to many other specialties and care paths, such as mental health, chronic disease monitoring, and patient monitoring following surgery or serious illness.

Although remote health has the potential to increase access to health care, it will not be able to replace in-person medical visits. Many patients still believe that having a face-to-face conversation with a healthcare provider is vital.

In 2022, we can expect to see the development of hybrid care between face-to-face and remote health. Thanks to better coordination of care paths in the different regions.

2. Artificial Intelligence to Improve Patient Experience and Health

The use of AI, or artificial intelligence, in healthcare is not new. However, in recent years, the development of this type of technology in healthcare has advanced dramatically, and this trend will continue in 2022.

In this discipline, AI and Machine Learning are employed as best solutions to collect, analyze, and exploit data in order to automate some repetitive processes so that doctors can focus on higher-value duties. By 2030, these technologies will reach maturity in the e-health industry.

The triage and orientation of patients, medication development acceleration, diagnostic support through virtual assistants, computer-assisted surgery, and epidemiological prevention are a few examples. These countless applications can be found across the healthcare system.

3. The Internet of Things (IoT) is being used to improve medical care

The Internet of Things, or IoT, enables a wide range of medical devices to be connected to the Internet. Patients can become more engaged in their health as a result of these connected gadgets.

They can use or wear these gadgets to monitor their body temperature, blood pressure, and heart rate, and communicate the information to a doctor who can monitor the patient’s health status remotely.

Patients with chronic conditions will get benefits from this type of technology since it can help them to control their health and contribute to better care. Healthcare practitioners can use the information to provide guidance to patients or better prepare for emergency situations.

As we have seen, the COVID-19 pandemic has had a significant impact on the global healthcare system, the rate at which it is becoming digitized, and the development of these patterns in 2022.

The need to satisfy patient expectations, provide quality care, and maximize care pathway coordination will encourage healthcare professionals to adopt new technologies.


At Dropthought, We feel that in order to create a long-term relationship with a patient, we must value the patient’s feedback.

We believe in developing a situation-based and feedback-driven patient and employee engagement strategy that will not only assist healthcare organizations in maximizing the data collection and analysis, but also provide the programs and strategies to score high on patient’s satisfaction.

If you are interested to learn more, simply click here.