Capture actionable feedback in real-time from customers. Customer comments are then classified into specific categories and mapped to stakeholders using DropThought’s proprietary text analytics technology.
GatherGet specific and actionable feedback from your customers in-the-moment and understand the "why" behind ratings.
AnalyzeManagers get real-time alerts via the DT Manager mobile app, enabling them to act quickly.
Review/ActReceive actionable text analytics reports (comment analysis), highlighting specific customer needs and event NPS® score.
Executive Briefing Centers
Conferences & Events
Webinars & Sales Presentation
New Product Launch
Existing Product Reviews
Identify new leads with feedback analysis and targeted follow-ups with customers.
Get specific and actionable feedback on strengths and improvement opportunities based on customers group and presentation topic.
Get actionable insights from customer comments to speed-up the product iteration cycle. Identify trends by user group profiles.
Receive feedback on various aspects of the event, enabling improved customer experience in-the-moment.
"DropThought is easy and innovative"
"I am positive that this kind of sales tool is a big differentiator. Much better than paper and digital surveys"
"…and something that caused a great impression and image was to qualify the feedback in the mobile devices, great job"