Gather FeedbackYour customers provide instant feedback on-screen and via their email, text or print receipts.
RespondReceive and respond to customers real-time feedback alerts on your mobile device to resolve issues privately.
UnderstandUse the DropThought Dashboard to view your live customer feedback stream and Voice of Customer trends.
Managers can now make timely interventions on customer complaints.
Reduce negative word of mouth and improve reputation ratings on platforms like Yelp.
Provide employees with recognition and reminders of their impact on customers.